Frequently Asked Questions
What kind of hair do you use?
Avanna Claire Collection provides 100% premium virgin hair extensions sourced from Eurasian regions. Our collection specifically offers Peruvian hair known for its natural softness shine and durability.
Do you source from specific countries?
Yes our hair is sourced from Eurasian regions with a focus on premium Peruvian hair to ensure consistent quality and texture.
What do I do if I want to purchase hair and book for an install?
Place your hair order as normal keeping in mind shipping time. We recommend ordering at least 6 days in advance. Once your order is placed you can book your desired service. If you want your order sent directly to our salon specify this in the checkout notes or email avannaclairecollection@outlook.com with your name.
How can I measure my cap size?
Use a measuring tape and follow our cap size guide (available on our website) to ensure the perfect fit.
What payment methods do you accept?
We accept Shopay/ Union Pay / Amex / Mastercard and Visa.
What are your shipping rates?
Shipping rates vary depending on your location and order size. Rates are calculated at checkout.
When will my order be processed?
Please allow 24–48 hours for your order to be processed.
How long will it take to receive my order?
Shipping takes 8–14 business days (excluding weekends and public holidays) as all hair units are custom made.
How can I track my order?
We provide tracking links via FedEx and AusPost which can be accessed through the designated track your order page for each shipment.
How many bundles do I need for a sew-in?
Typically three bundles are enough for a full sew-in. If you prefer a fuller or more voluminous look you can add an extra bundle.
How long will my sew-in last?
Your sew-in can last anywhere from 6 to 12 weeks depending on how well you maintain it. The hair itself is made to last the key is keeping your scalp clean - wrapping your hair at night and following aftercare tips. Proper maintenance ensures your sew-in stays fresh.
What is the difference between a closure and a frontal?
The difference is mainly in the amount of lace provided. Frontals stretch from ear to ear (13”) and measure 4” towards your nape allowing versatile styles like side parts/ middle parts/ or half up-down ponytails. Closures have a smaller lace area - ideal for natural-looking/ protective styles.
Is it necessary to apply adhesive to my unit?
All our units are glue-less thanks to adjustable straps and combs. For a more secure fit/natural look or half up/down styles you may apply Got2b hairspray/gel (temporary) or lace adhesive (bold hold/ ghost bond) for longer wear.
How do I properly put on a wig?
Ensure your hair is braided or slicked down - secure your wig cap and use the adjustable straps and combs for a snug fit.
How do I wash and care for my wig?
Use sulfate-free shampoo and conditioner - gently detangle and blow-dry.
Can I use glue to secure my wig?
Glue is optional. Our units are glue-less. For extra security or certain styles you may use temporary gel/hairspray or lace adhesive.
Can I sleep or swim with my wig on?
We do not recommend sleeping or swimming with your wig to preserve its shape and longevity.
How often should I wash my wig/hair/bundles?
Wash every 7–14 days for regular wear. For occasional use wash as needed to maintain softness and shine.
Can I use heated styling tools?
Yes but keep temperatures moderate to avoid damaging the hair. Always use a heat protectant.






